Repairs & Warranties
Twowayradiocenter.com follows the Motorola and Vertex Standard manufacturers warranty. The specific warranty for each manufacturer is listed below:
Vertex Standard products are warranted to be free from manufacturing defects and workmanship. The warranty for NEW LAND MOBILE EQUIPMENT is as follows:
Radios mainframes – Three (3) years
All other accessories – One (1) year – this includes batteries, headsets, antennas, etc.
Warranty Repairs Provided by Vertex Standard
1. If the dealer wants Vertex Standard to repair the defective unit, the dealer or person returning items for repair must pay the cost of shipping. Vertex Standard
will repair the unit free of charge and will pay for the return shipping. If expedited shipping method is requested, the dealer or the person making the
request will pay additional shipping cost.
2. When returning items of warranty repair please include a note describing the failure of and a copy of the purchase invoice. Be certain to include the name and
number of the person to contact in regards to the repair.
3. Equipment sent in for repair, which is beyond its new equipment warranty period, will have a 30 days repair warranty.
4. In the event that examination by our Service Department discloses that the radio has been abused by the user, modified other than Vertex Standard modification,
connected to reverse polarity, or in any way found to be a failure other than normal working conditions, the radio will be deemed, OUT OF WARRANTY. It
will be returned as is to the dealer or repaired at factory rates in effect at the time the dealer requested.
5. Lightning damage is not covered by warranty.
6. Warranty service will not be honored or provided for Vertex Standard products purchased outside the United States.
Below is Motorola’s standard Limited Warranty. It applies unless otherwise specified by the written warranty provided with the product. Please check your manual or in-box materials for your specific device warranty.
Motorola Limited Warranty for the United States and Canada
What Does this Warranty Cover?
Subject to the exclusions contained below, Motorola, Inc. warrants its telephones, pagers, messaging devices, and consumer and professional two-way radios (excluding commercial, government or industrial radios) that operate via Family Radio Service or General Mobile Radio Service, Motorola-branded or certified accessories sold for use with these Products (“Accessories”) and Motorola software contained on CD-ROMs or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited warranty is a consumer’s exclusive remedy, and applies as follows to new Motorola Products, Accessories and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty:
Products and Accessories Products Covered Length of Coverage
Business Two Way Radios Two (2) years from date of purchase by the first consumer of the product unless otherwise provided below.
Consumer Two Way Radios One (1) year from the date of purchase by the first consumer of the product unless otherwise provided below.
Consumer Two Way Radio Accessories 90 Days from the date of purchase by the first consumer of the product unless otherwise provided below.
Professional Two-way Radio Accessories. Ninety (90) days from the date of purchase by the first consumer purchaser of the product.
Products and Accessories that are Repaired or Replaced. The balance of the original warranty or for ninety (90) days from the date returned to the consumer,
whichever is longer.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or parts, are excluded form coverage.
Communication Services. Defects, damages, or the failure of Products, Accessories or Software due to any communication service or signal you may subscribe to or use with the Products Accessories or Software is excluded from coverage.
Software Products Covered Length of Coverage
Software, applies only to physical defects in the media that embodies the copy Ninethy (90) days from the date of purchase.
of the software (e.g. CD-ROM, or floppy disk).
Exclusions
Software Embodied in Physical Media. No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied in physical media (e.g. software that is downloaded from the internet), is provided “as is” and without warranty.
Who is Covered?
This warranty extends only to the first consumer purchaser, and is not transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/ pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled. To avoid losing such data, software and applications please create a back up prior to requesting service.
How to Obtain Warranty service or Other Information
Two-Way Radios and messaging devices 1-800-353-2729
TTY 1-888-390-6456
You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITYANDFITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER,ANDIS PROVIDED IN LIEU OFALLOTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THEFULLEXTENT THESE DAMAGESMAYBE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software. Motorola software may only be copied into, used in, and redistributed with, the Products associated with such Motorola software. No other use, including without limitation disassembly of such Motorola software or exercise of the exclusive rights reserved for Motorola, is permitted.
Kenwood ProTalk Two Way Radios
Kenwood ProTalk Two Way Radios are covered by a 2 Year Repair or Replace Warranty which will be determined by Kenwood upon inspection. Kenwood two way radios which show signs of abuse are not covered under the warranty. To obtain warranty service, please contact twowayradiocenter.com at 855-770-7194 for assistance. We will gather some information and provide you with an address to ship your defective two way radio to. Typical turn around on a Kenwood Warranty Claim is roughly 10 business days.
Out of Warranty Repairs
Twowayradiocenter.com offers flat rate Motorola Two Way Radio Repairs for $149 per radio. Please contact us at 855-770-7194 to receive instruction on how to send in your Motorola two way radio for repair. Both Kenwood and Vertex Standard Two Way Radios are repaired on an Estimate system. Please call us at 855-770-7194 for assistance.